Shipping policy

Christina Alexiou makes every effort to dispatch items within 10-15 business days, however we cannot guarantee specific delivery dates. All our products are shipped from Greece.

EU CUSTOMERS

All our products are shipped from Greece and include the European VAT.

UNITED STATED CUSTOMERS:

All prices displayed on our site for US customers, include all duties and taxes that may be incurred upon the packages arrival at US Customs.

INTERNATIONAL CUSTOMERS

All our prices include the European VAT. All customers that provide a shipping address located outside the US or EU, are exempt of this tax and this amount will be deducted from your total automatically at checkout. Please keep in mind that import duties and taxes may incur by your local custom office upon the package’s arrival at the airport. We cannot determine beforehand what these duties will entail for each territory. For further information please contact your local tax authority.

Where we Ship

We ship Worldwide. Please note that we cannot make deliveries to P.O. boxes.

Returns
We have a very strict Returns Policy that lasts 15 calendar days. If 15 days have gone by since you received your order, and you have not notified us with your request for a return, then you will not be eligible for a refund. In some cases, we may accept to exchange your order for another item or credit note. To be eligible for a return, your item must be unused and in the same condition that you received it with the safety seal attached and in tact. It must also be in the original packaging.

We do not accept returns for refunds on pieces that are made-to-order. In some cases, we may accept to exchange it for another item. If the piece you ordered is not available in immediate stock then we will notify you by email that it will need to be made-to-order and await confirmation before proceeding with producing your piece. If we receive confirmation that you would like to proceed with the order, then production will commence, alternatively a full refund will be applied automatically to your credit card or original method of payment.

We offer Free Worldwide shipping on all orders, however customers are responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your returned product to reach us may vary.

If you would like us to schedule the return for you, then please send us an email to info@christinaalexiou.com quoting your order number and we will send you a quote for returning your item(s) and this amount will be deducted from your refund (usually between €25-€50 depending on your territory)*.

If you choose to return the item using another shipping method, we propose using a trackable shipping service like DHL or Fedex or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return your item, please ship to the below address:

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Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. There are certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 15 days after delivery.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@christinaalexiou.com.

Sale & Discount items
Only regular priced items may be returned / refunded. We do not accept returns on items that are discounted or on sale.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@christinaalexiou.com and send your item to: